Returns & Refund Policy

Refund Policy

Thanks for shopping at iwearindie.com

Products Purchased in any Sale are not available for return. Only size exchange is available if the products are in stock . Please order accordingly.

Exchange and Return Policy

We do not have "MONEY REFUND" Policy.

 

Size Exchange

Terms and Conditions for Apparel Exchange

1. Exchange Window

  • Customers can request an exchange within 3 days of delivery.
  • Size exchange is not free, you have to pay shipping charges for it.
  • It can take up to 48 hours to accept your request.

2. Eligibility for Exchange

  • The item must be unused, unwashed, and its original condition with all tags and packaging intact.
  • Items with stains or damage ( unless received in that condition ) will not be eligible for exchange. 

3. Valid Reasons for Exchange 

  • Size mismatch
  • Wrong item received
  • Manufacturing defects

4. Non Exchangeable Items

  • Innerwear, swimwear, and accessories ( for hygiene reasons )
  • Custom-made or personalized items.

5. Exchange Process 

  • Customers must initiate an exchange request on Exchange/Return Portal or mail the request om iwearindie2@gmail.com
  • Once approved, the items will be picked up and upon verification, the exchange will be processed
  • Pickup will be attempted 2 times, If you failed to be available at the time of pickup, then we will ask customer to ship the product on their own
  • For Delivery address or any other query related to exchange mail us on support.iwearindie.com  
  • Whole process can take 14 -15 working days. Updates will be provided on your registered mail ID

6. Stock Availability

  • Exchange is subject to stock availability. If the requested size or product is unavailable, store credit/ coupon code or an alternative product maybe offered.

7. Final Decision 

  • The company reserves the right to reject an exchange request if the terms are not met.

8. Return to origin ( RTO )

  • In case of RTO due to wrong phone number, address, or customer unavailability.
  • For prepaid orders, customers will have to pay Rs.200 delivery and RTO charges to receive the order again.
  • For Partial COD orders, customers will have to place the order again, and the partially paid amount will ne non-refundable.

 

Respectful Communication Policy

We're always here to help and ensure a smooth experience foe you. Kindly note that our customer care executives follow brand policies strictly and do not have the authority to make exception. We request you to avoid arguments regarding policies, as it may delay resolution. Thank you for your understanding and cooperation.

Our goal is to make the size exchange process as convenient as possible while ensuring a fair and sustainable approach. By introducing a nominal return fee for product exchange, we can continue to provide you with the high-quality products and excellent service.